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Help Center
Important: Our service request email address is changing on Wednesday the 4th of March, 2026

Note the change date was the 25th of February and is now the 4th of March

If you currently create service requests by email, please note that from Wednesday the 4th of March, 2026 you will need to use the email address
help@solar-archive.com to create service requests.

This address is active now, so you can start using it today.

If this will cause a problem for you or your organisation, please contact us:

https://www.solar-archive.com/contact/

This change relates to the email address used to submit service requests only (currently, support@solar-archive.atlassian.net). This portal is not changing.

  1. Help Center
  2. Solar Archive Service Desk

Solar Archive Service Desk

Welcome! You can raise a service desk request from the options provided.

  • Technical support

    Need help with a customer query, configuring, or troubleshooting? Select this to request assistance.

  • Import Support Request

    Select this option if you need help with an Import Request

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